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06 Mar 2017
The dormancy scourge
Every year the
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20 Jan 2017
In 2009, Pakistan spearheaded the over the counter (OTC) transaction revolution. But in the summer of 2017, the digital financial services (DFS) landscape may experience a watershed moment. In June 2016, the
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10 Jan 2017
The Helix Institute of Digital Finance recently concluded the second wave of the Agent Network Accelerator (ANA) study in Bangladesh, which, along with a number of other key findings, highlights the
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14 Nov 2016
When it comes to fraud in digital financial services (DFS), stories from Uganda will surely arise: be it the infamous case of
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18 Oct 2016
Women agents provide great customer service. They are more attentive, helpful, diligent, and effective at building trust. They are also better at on-boarding women and other
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05 Oct 2016
Agents are deemed the lynchpin of any
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28 Jun 2016
Bilkis Banu sits along with a few of her customers in the veranda of her house and talks to us about the close bond that she shares with them. She was signed up as an agent to offer door-to-door cash deposit and withdrawal services for
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31 May 2016
Warimako ! – a Wolof expression translating to “Send me money”– is embedded in Senegalese vernacular, demonstrating the widespread adoption of Over-the-Counter (OTC) money transfers in this market.
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24 May 2016
Warimako ! – expression wolof qui signifie « Envoie-moi de l’argent » en français – fait désormais partie du vocabulaire courant au Sénégal, symbolique d’un marché où dominent les transferts d’argent
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18 Dec 2015
This is the third blog in a three part series, which compares digital financial service offerings in Kenya. The